WORK WITH ME
Systems, people, problems.
I make them work better together.
My background crosses operations, production, mailing, IT, field services, research, writing, and process improvement. The common thread is simple: understand what is actually happening, find the friction, and build a clearer way forward.
Where I can be useful
Operations & Process Improvement
Workflow diagnosis, handoffs, bottlenecks, documentation, production flow, staffing logic, and practical process redesign.
IT & Field Services
On-site technical work, device and network support, deployment assistance, troubleshooting, hardware swaps, low-voltage adjacent field work, and project coordination.
Production, Print & Mail
Production management, postal workflow, digital print environments, quality control, waste reduction, scheduling, and mailing operations.
Research, Writing & Analysis
Focused research, decision briefs, editorial analysis, documentation, synthesis, and explaining complicated problems in a way people can actually use.
SELECTED OPERATIONAL RESULTS
Proof in practice.
Different environments. The same habit: find the failure point, change the conditions, and leave the work clearer than I found it.
CANON / JCPENNEY
Production improvement
9.2% less material waste, representing approximately $6,000–$8,000 in monthly savings, alongside high-volume production support and clearer operating documentation.
JMF · FULFILLMENT & SHIPPING
Systems that paid for themselves
Managed a 10–20-person team, rebuilt shipping SOPs and tracking, and delivered approximately $20,000–$30,000 in monthly catalog savings plus another $3,000 per month through presort changes.
HIGH-VOLUME DIRECT MAIL
Measurement that changed the work
At an average of roughly 400,000 pieces per month, reduced USPS Mailer Scorecard errors from 14.3% to 0.01%, improved turnaround by 7%, and increased profitability by 16%.
FEDERAL SECURITY OPERATIONS
Training under pressure
Trained 30+ new hires and eight returning supervisors, supported safety and on-the-job training programs, and received regional and leadership recognition for excellence.
Selected figures are drawn from prior operational roles and show the scale and outcomes of the work.
The kind of work I fit best
I am most useful when something is messy, cross-functional, under-documented, inefficient, or difficult to explain. That might be a production problem, a field deployment, an IT-adjacent project, an operating process that grew without design, or a research question that needs to become a decision.
I am open to full-time roles, contract work, project-based engagements, short-term troubleshooting, and consulting where the problem is clear enough to solve but complicated enough to benefit from an outside set of eyes.
HOW I WORK
Observe → Map → Improve → Document
A simple sequence for complicated problems.
01
Observe
Walk the work. Listen to the people doing it. Separate the stated process from the real one.
02
Map
Make the handoffs, constraints, ownership, and failure points visible.
03
Improve
Change the smallest set of conditions that will materially improve the outcome.
04
Document
Leave a decision, workflow, SOP, map, or next step people can use without me.